Terms and Conditions

Effective Date: March 9, 2026
 
Welcome to ThePianoShop.net (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website (the “Site”), including any content, functionality, products, and services offered on or through the Site. By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.
 
We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on the Site or via email. Your continued use of the Site after such changes constitutes your acceptance of the revised Terms.
 

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use the Site and make purchases. By using the Site, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.
 

2. User Accounts

To access certain features, such as placing orders or viewing order history, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
 
We reserve the right to suspend or terminate your account at any time for any reason, including violations of these Terms.
 

3. Products and Purchases

All product descriptions, images, and prices on the Site are subject to change without notice. We strive for accuracy but do not warrant that product details are error-free. We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion (e.g., due to pricing errors or stock unavailability).By placing an order, you agree to pay the listed price plus applicable taxes, shipping, and handling fees. Payments are processed securely through third-party providers (e.g., Stripe or PayPal). We do not store your full payment information.
 
Title and risk of loss for products pass to you upon delivery to the carrier.
 

4. Shipping and Delivery

We ship products to addresses within [specify regions, e.g., the United States and select international locations]. Shipping times and costs are estimates and may vary based on location, product size, and carrier availability. We are not responsible for delays due to customs, weather, or other factors beyond our control.
 
For large items like pianos, special delivery arrangements may apply, including white-glove service. Contact us for details.
 

5. Returns, Refunds, and Exchanges

We offer a [specify period, e.g., 30-day] return policy for most products, subject to conditions. Items must be returned in original condition, with packaging and accessories. Pianos and custom orders may have limited or no return options due to their nature.
 
To initiate a return, contact us at support@thepianoshop.net. Refunds will be issued to the original payment method, minus shipping and restocking fees (if applicable). We do not cover return shipping costs unless the return is due to our error.All sales of digital products or services are final and non-refundable.
 

6. Intellectual Property

The Site and its content, including text, graphics, logos, images, product photos, and software, are owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.
 
Trademarks such as “ThePianoShop.net” are our property. You may not use them without permission.
 

7. User ConductYou agree not to:

  • Use the Site for any unlawful or prohibited purpose.
  • Interfere with the Site’s operation or security.
  • Upload viruses, malware, or harmful code.
  • Harvest or collect user data without consent.
  • Impersonate others or provide false information.
  • Post spam, unsolicited promotions, or offensive content.

We may monitor Site activity and cooperate with law enforcement as needed.

 

8. Third-Party Links and Services

The Site may contain links to third-party sites or services. We are not responsible for their content, privacy practices, or availability. Your use of such links is at your own risk.
 

9. Disclaimer of Warranties

The Site and products are provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be error-free, secure, or uninterrupted.
 
Products may come with manufacturer warranties; refer to product documentation for details.
 

10. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products, even if advised of the possibility. Our total liability shall not exceed the amount you paid for the product or service in question.
 
This limitation applies to all claims, including contract, tort, strict liability, or otherwise.
 

11. Indemnification

You agree to indemnify, defend, and hold us harmless from any claims, losses, damages, liabilities, and expenses (including attorneys’ fees) arising from your use of the Site, violation of these Terms, or infringement of third-party rights.
 

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States and the State of Indiana, without regard to conflict of law principles.
You waive any right to participate in class actions.
 

13. Force Majeure

We shall not be liable for delays or failures due to events beyond our control, such as natural disasters, wars, strikes, or pandemics.
 

14. Severability and Waiver

If any provision of these Terms is held invalid, the remainder shall remain in effect. Our failure to enforce any right does not constitute a waiver.
 

15. Entire Agreement

These Terms, along with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and us.
 

16. Contact Us

For questions about these Terms, contact us at:
ThePianoShop.net
Email: support@thepianoshop.net
Address: 9161 State Road 64
Georgetown, IN 47122
Phone: (502) 423-0105