Privacy Policy

Effective Date: March 9, 2026

At ThePianoShop.net (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”), purchase products, or interact with our services. By using the Site, you consent to the practices described in this Privacy Policy.Please read this policy carefully. If you do not agree with our policies and practices, please do not use our Site. We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated effective date. Your continued use of the Site after such changes constitutes your acceptance of the revised policy.

1. Information We Collect

We collect information from you in various ways, including when you voluntarily provide it, through automated technologies, or from third parties. The types of information we may collect include:Personal Information

  • Contact Information: Name, email address, phone number, mailing address, and billing address.
  • Account Information: Username, password, and preferences if you create an account.
  • Payment Information: Credit card details, billing information, or other payment method data (processed securely via third-party payment processors; we do not store full payment details).
  • Order Information: Details about products you browse, add to cart, or purchase, including shipping preferences.

Non-Personal Information

  • Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, clickstream data, and device identifiers.
  • Cookies and Tracking Technologies: Data from cookies, web beacons, pixels, and similar technologies to track user behavior, preferences, and site performance (see Section 7 for details).
  • Location Data: Approximate location based on IP address or device settings, if enabled.

We may also collect information from third parties, such as social media platforms (if you log in via them), analytics providers, or marketing partners.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including shipping, payments, and customer support.
  • To communicate with you, such as sending order confirmations, promotional emails, newsletters, or responses to inquiries (you can opt out of marketing communications at any time).
  • To improve our Site, products, and services, including personalization, analytics, and user experience enhancements.
  • To prevent fraud, enforce our terms, and comply with legal obligations.
  • For marketing and advertising, including targeted ads based on your interests.
  • To conduct research and analysis for business development.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: With vendors, consultants, and third-party service providers who perform services on our behalf, such as payment processors (e.g., Stripe or PayPal), shipping companies (e.g., UPS or FedEx), email service providers, and analytics tools (e.g., Google Analytics). These parties are contractually obligated to use your information only for the specified purposes and to protect it.
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as a business asset.
  • Legal Requirements: If required by law, subpoena, court order, or government request, or to protect our rights, property, or safety, or that of others.
  • Affiliates: With our parent company, subsidiaries, or affiliates for internal business purposes.
  • With Your Consent: For any other purpose with your explicit consent.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. For example, we use encryption for sensitive data transmission (e.g., SSL/TLS) and secure servers for storage. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. If you suspect any unauthorized use of your account, please contact us immediately.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as under the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), or other applicable laws. These may include:

  • Access: Request a copy of your personal information.
  • Correction: Update or correct inaccuracies in your data.
  • Deletion: Request deletion of your information (subject to legal exceptions).
  • Opt-Out: Opt out of the sale of your information (note: we do not sell data), marketing emails, or targeted advertising.
  • Portability: Receive your data in a portable format.

To exercise these rights, contact us at privacy@thepianoshop.net. We may require verification of your identity. For CCPA-specific requests, California residents can submit verifiable requests twice per 12-month period. You can also manage cookies and tracking preferences through your browser settings (see Section 7).

6. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. For example, order-related data may be kept for accounting and warranty purposes. When no longer needed, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Types include:

  • Essential Cookies: Necessary for Site functionality (e.g., maintaining your session).
  • Performance Cookies: Track site performance and user interactions.
  • Functional Cookies: Remember your preferences (e.g., language or region).
  • Advertising Cookies: Used by us or third parties for targeted ads.

You can control cookies via your browser settings or by using tools like the Network Advertising Initiative (NAI) opt-out or Digital Advertising Alliance (DAA) opt-out. Note that disabling cookies may limit Site functionality. We may use Google Analytics or similar services, which collect anonymized data. For more on Google’s practices, visit their privacy policy.

8. Children’s Privacy

Our Site is not intended for children under 13 years of age (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly. Parents or guardians who believe we have collected a child’s information should contact us.

9. International Transfers

If you are accessing the Site from outside the United States, your information may be transferred to, stored, and processed in the US or other countries where our servers or service providers are located. These locations may have different data protection laws. By using the Site, you consent to such transfers.

10. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies before providing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Site or via email. The “Effective Date” at the top indicates the last update.

12. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

ThePianoShop.net
Email: privacy@thepianoshop.net
Address: 9161 State Road 64
Phone:  (502) 423-0105

This Privacy Policy is governed by the laws of the United States and the State of Indiana, without regard to conflict of law principles. Thank you for trusting ThePianoShop.net with your information.